View Full Version : Epub Apple issues and contacting apple


dlanzarotta
07-11-2011, 01:46 PM
Hi everyone!

I love Apple, but they are driving me crazy! lol I'm hoping someone has had these issues before and was able to solve it.

Problem 1: Uploading picture books. They all passed ePub check, but Apple is saying there is an ePub problem, but not what it is.

Problem 2: Book being sold for a month and now pulled due to metadata issue? Any suggestions on what it could be?

Problem 3: Contacting Apple. Wrote them several weeks ago about the picture books and still no response...

wannabee
07-12-2011, 02:24 AM
Have you read Apple's
Standard EPUBs Asset Specs and Delivery Guide
I haven't had issues yet but that's the first place I'd look

Toxaris
07-12-2011, 05:11 AM
They should rename it to 'Apple's crippeled EPUBs Assets specs and vendor locked delivery guide'...

AlexBell
07-12-2011, 05:41 AM
Have you read Apple's
Standard EPUBs Asset Specs and Delivery Guide
I haven't had issues yet but that's the first place I'd look

Thanks, Mark. Could you give a URL for it please? I did a quick google and couldn't find it.

st_albert
07-12-2011, 12:59 PM
Welcome to the club, dlanzarotta! We are having the same issues. The silence from Apple support is deafening. We can't tell if the corrected files still have the same (or a different) error, or if they just haven't looked at them yet. This has been going on for months.

If you find an answer, please post here!

st_albert
07-12-2011, 02:51 PM
@ wannabe: We have the iBookstore Asset Guide ver 4.5, which AFAIK is the most recent and definitive guide, but the items we have been gigged on are not covered in that document. They keep moving the goal posts.

BTW, there are several other threads on this topic -- so you and I are not alone.

JSWolf
07-12-2011, 08:11 PM
@ wannabe: We have the iBookstore Asset Guide ver 4.5, which AFAIK is the most recent and definitive guide, but the items we have been gigged on are not covered in that document. They keep moving the goal posts.

BTW, there are several other threads on this topic -- so you and I are not alone.

Apple keeps making things more and more non-standard and making it harder and harder for eBook creators.

wannabee
07-12-2011, 08:42 PM
Thanks, Mark. Could you give a URL for it please? I did a quick google and couldn't find it.

Go to https://itunesconnect.apple.com/ and log in or open an account.
Once logged into your user controls, select "Deliver your content".
The "iBookstore Asset Guide 4.7" is the last item on the list down the bottom of the screen.

I just downloaded the latest 4.7 revision 3. I've attached it.

However, if you a reading this post any time in the future, ensure you get the latest version because this will be out of date quickly.

afv011
07-12-2011, 08:48 PM
However, if you a reading this post any time in the future, ensure you get the latest version because this will be out of date quickly.

Way to go Apple! Keep moving the goalposts! :rolleyes:

wannabee
07-12-2011, 08:52 PM
Way to go Apple! Keep moving the goalposts! :rolleyes:

Yup, they've now got new spec's out to incorporate JavaScript (which was agreed to in the new epub specs if I recall) which can be used in iBooks and Nook Colour. But apparently only Apple will validate it for their store not Barnes & Noble. I read about it here (http://www.pigsgourdsandwikis.com/).

dlanzarotta
07-13-2011, 01:55 AM
It is just... UGH! lol I had no issues with textbooks (until they took one down for Metadata problems?) My main issue is picture books. It is annoying how it says there is an error, but doesn't point you in any direction whatsoever... And yes, I have looked at the guides and all books came back from epub check with no errors. And then, of course, they have the 'contact' us when a new one is uploaded/error fixed, but there is no telling if anyone is actually getting those messages...

wannabee
07-13-2011, 09:58 PM
Perhaps if you post the metadata someone here might recognise a problem.

dlanzarotta
07-20-2011, 08:14 PM
OMG! They finally replied! lol I'm posting the issues on here in case it is helpful to anyone... for the text book with metadata issue, it supposedly had a bad pub date. For the picture books, the page numbers were embedded in the page image and does not match ibooks' page numbers.

st_albert
07-20-2011, 08:20 PM
We've had a couple of replies trickle in over the last few days as well. After a month of silence.

Somebody in Cupertino must have gotten on the wagon.

BlueFeatherWeb
10-08-2011, 12:20 PM
I need to keep up with you guys for sure,,, I am glad I found you, I am a publisher and I am taking on a HUGE project of textbooks (400+ pages, Indexing, glossery and toc and HEAVY images) This is a print text book that I need to convert to IPAD and in the future ADD video to it. We know how to convert plain text books for KINDLE and NOOK, etc but this is our first IPAD Publishing assignment. Files are coming to us IN PDF and resident files. What are your suggestions? BLESS you in advance for any help you can send

DiapDealer
10-08-2011, 03:14 PM
Files are coming to us IN PDF and resident files. What are your suggestions?
My first suggestion would be to stamp your feet and demand a source document other than PDF... if you want to avoid ripping your hair out later.

wannabee
10-08-2011, 09:51 PM
Depending on what type of source file they give you will determine the next steps. But if it's PDF read the PDF forum. You'll get the idea of why it's preferable to have any other file.

JSWolf
10-17-2011, 10:14 PM
I need to keep up with you guys for sure,,, I am glad I found you, I am a publisher and I am taking on a HUGE project of textbooks (400+ pages, Indexing, glossery and toc and HEAVY images) This is a print text book that I need to convert to IPAD and in the future ADD video to it. We know how to convert plain text books for KINDLE and NOOK, etc but this is our first IPAD Publishing assignment. Files are coming to us IN PDF and resident files. What are your suggestions? BLESS you in advance for any help you can send

If you HAVE to have PDF, then be prepared to A/B compare your converted output to the source PDF. That means every letter, every punctuation mark, every line, every paragraph, every image, every style, everything. And if there's a header/footer running throughout, you may possibly have to remove them by hand. It's not an easy task and to do it right is not going to be easy. This is why it would be good to find out what format the file is in that was used to create the PDF. You could end up saving yourself a boatload of hassle.