View Full Version : Touch Kobo touch frozen on "connected and charging" screen


EricLandes
07-10-2011, 01:36 PM
I may have removed my Kobo a bit too quickly from its USB connection, and now I'm stuck on the black "Connected and Charging" screen. Paper clip reset attempts are not working.

Any magic combination of button/slide presses that might get me out of this? I don't think it's a dead battery issue, as the battery was near full before I plugged it in, and it wasn't connected for long.

Ideas?

Joe563
07-10-2011, 02:00 PM
I may have removed my Kobo a bit too quickly from its USB connection, and now I'm stuck on the black "Connected and Charging" screen. Paper clip reset attempts are not working.

Any magic combination of button/slide presses that might get me out of this? I don't think it's a dead battery issue, as the battery was near full before I plugged it in, and it wasn't connected for long.

Ideas?

Something like this happened to me once so I reconnected the reader to the computer and that triggered the Read or Manage prompt and I was back in business. Does the recharging light come on when you reconnect the reader? If it does you could also try fully recharging the reader and then try to turn it off or 'pin reset' it. If none of these options work you may have corrupted your Kobo data and to correct it you would have to do a factory reset.

EricLandes
07-10-2011, 02:26 PM
Something like this happened to me once so I reconnected the reader to the computer and that triggered the Read or Manage prompt and I was back in business. Does the recharging light come on when you reconnect the reader? If it does you could also try fully recharging the reader and then try to turn it off or 'pin reset' it.

Reconnecting it didn't trigger any change, but the recharging light has come on. I'll let it sit for a bit and see what happens.

Joe563
07-10-2011, 02:40 PM
If that doesn't work you may have corrupted your Kobo data and to fix it you will have to do a factory reset by simultaneously pressing a couple of the e-reader buttons. Which buttons depends on the version of the reader you are using.

EricLandes
07-10-2011, 02:42 PM
If that doesn't work you may have corrupted your Kobo data and to fix it you will have to do a factory reset by simultaneously pressing a couple of the e-reader buttons. Which buttons depends on the version of the reader you are using.

Well, the screen's gone fully black now. So maybe it was a battery drain issue. Still waiting to see if it comes back.

In any case, I'm using a touch: which buttons would I need to press to do a factory reset on that?

Joe563
07-10-2011, 03:11 PM
Well, the screen's gone fully black now. So maybe it was a battery drain issue. Still waiting to see if it comes back.

In any case, I'm using a touch: which buttons would I need to press to do a factory reset on that?

It's a fairly drastic step to factory reset your touch since you would lose all of your data and settings so it is a last resort. One more thing you could try when your unit is fully recharged is to try to shut it off by holding the power off slider in the off position for about 10 seconds.

taming
07-10-2011, 04:15 PM
Home button and power button simultaneously, I believe. If nothing less drastic works...

EricLandes
07-10-2011, 04:35 PM
It's a fairly drastic step to factory reset your touch since you would lose all of your data and settings so it is a last resort. One more thing you could try when your unit is fully recharged is to try to shut it off by holding the power off slider in the off position for about 10 seconds.

Well, keeping it connected until the charging light went off then turning it back on seemed to have fixed the problem.

Thanks Joe!

m_bisson
07-10-2011, 05:20 PM
That's normal. It takes more juice to boot up than just to idle, so if the battery is dead you won't be able to restart it right away after plugging it in. Expect this EVERY time you drain the battery completely.

EricLandes
07-10-2011, 05:25 PM
That's normal. It takes more juice to boot up than just to idle, so if the battery is dead you won't be able to restart it right away after plugging it in. Expect this EVERY time you drain the battery completely.

I'll have to watch things, but I could have sworn I'd just charged it a couple days before. That's why I didn't initially consider a fully-drained battery to be the issue.

robko
07-10-2011, 05:37 PM
What I found worked for a black screen (I was reading and ran out of battery, plugged it in, waited a minute or two, then tried to turn it on and ended up with black screen) is do to a long hold on -- i.e. hold the power button in the on position. If I did a quick flick of the switch the light would change colour but it wouldn't start (tried that a few times), but when I held it it started properly. Not sure if that was co-incidence or not, but it worked that time.

beautifulsoup
07-10-2011, 09:06 PM
Home button and power button simultaneously, I believe. If nothing less drastic works...

Just getting my Kobo up and running at the very first was a bizarre experience. I was stuck on the "Welcome to Kobo" screen for ages, and the computer wouldn't recognize the device. I had some weird blinking light issues...etc, etc...

Long story short: The Kobo folks (via phone contact) helped me out, advising me to do exactly what you've described.

jackastor
07-10-2011, 09:34 PM
Just getting my Kobo up and running at the very first was a bizarre experience. I was stuck on the "Welcome to Kobo" screen for ages, and the computer wouldn't recognize the device. I had some weird blinking light issues...etc, etc...

Long story short: The Kobo folks (via phone contact) helped me out, advising me to do exactly what you've described.

The Kobo Dudes down in Kobo world seem to be very good at being helpfull for the most part. And we are not all tech savy so what seems to be a simple thing can seem to be big issue for those that are not savy in tech.



jack

derykg
02-18-2012, 06:00 PM
Thanks, people. I had the same problem but tried the "hold a while" approach. The power light switched from blue to green and I was back in business. I appreciate your collective advice.

deryk

Satin Peach
04-29-2012, 04:41 AM
Thanks, people. I had the same problem but tried the "hold a while" approach. The power light switched from blue to green and I was back in business. I appreciate your collective advice.

deryk

I am having the same prob. the power light is green at the top and I've had it plugged in all day. figured it had to be done so unplugged from the cable then removed the cable from the pc and noticed it was still showing connected and charging. I have done all the things listed (holding buttons etc) and it still has the same window. it is not showing as fully charged, but AFTER the entire day? I;d say I have a prob. can anyone help? I do not want to send it back to the factory for a reset? have lots of books on it but? don't want to lose the kobo either. Am in the Dominican Republic (so not home) we are here 6 mons of the yr and in 2wks we head back home. The reader was purchased in Sept. 2011 not used much. so I'm sad this has happened. HOPE someone can help me.

robko
04-29-2012, 11:41 AM
I am having the same prob. the power light is green at the top and I've had it plugged in all day. figured it had to be done so unplugged from the cable then removed the cable from the pc and noticed it was still showing connected and charging. I have done all the things listed (holding buttons etc) and it still has the same window. it is not showing as fully charged, but AFTER the entire day? I;d say I have a prob. can anyone help? I do not want to send it back to the factory for a reset? have lots of books on it but? don't want to lose the kobo either. Am in the Dominican Republic (so not home) we are here 6 mons of the yr and in 2wks we head back home. The reader was purchased in Sept. 2011 not used much. so I'm sad this has happened. HOPE someone can help me.

First try a soft reset by pushing a pin in the hole on the back of the Kobo (in the middle at the bottom). If that doesn't work, try the factory reset listed above. It's something you can do yourself, you don't have to send it to the factory to have it done. All it means is that it resets the reader back to its factory settings. You will need to reload all your books after you do this.

FACTORY RESET: hold power button ON for 10-15 seconds then release it. Press and hold home button. Turn Kobo ON normally while holding the home button down.

Bbruce
05-01-2012, 02:32 PM
I may have removed my Kobo a bit too quickly from its USB connection, and now I'm stuck on the black "Connected and Charging" screen. Paper clip reset attempts are not working.

Any magic combination of button/slide presses that might get me out of this? I don't think it's a dead battery issue, as the battery was near full before I plugged it in, and it wasn't connected for long.

Ideas?
i had a similar problem. Screen locked and green charging light was on (battery was about 1/4 charged). Left it for 24 hours but no change, tried 4 different cables, mains charger, 4 different USB ports, soft reset, hard reset but nothing worked, tried all the previous again for 2 consecutive days and still nothing. The green charging light was always on when connected.
Eventually (carefully) prised the back off, disconnected the battery, re-connected it after a minute, replaced the back and - hey presto, good as new! Did a factory reset just to be sure and it seems to be fine now. Back cover comes off by inserting a thin blade as a lever, but as with any electronics beware of touching or shorting any of the components.

NININHA
01-07-2013, 12:38 AM
sorry...
I got a kobo eraeder tuch for xmas, I tink I used all battery, and today when I went to turn it on has a smily face on with the eyes closed... I can't turn it on :blink::blink:
What do I do? :help:

speakingtohe
01-07-2013, 02:57 AM
sorry...
I got a kobo eraeder tuch for xmas, I tink I used all battery, and today when I went to turn it on has a smily face on with the eyes closed... I can't turn it on :blink::blink:
What do I do? :help:

try charging it for a while .
Helen