05-08-2011, 11:03 PM | #1 |
Eager Reader
Posts: 4
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Join Date: Mar 2011
Location: Earth
Device: Nook
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Problem with downloading books on classic nook.
I just got a nook today and I registered a credit card on my barnes and noble account and it's accepted and everything, but when i go to Library and download the book, it gives me an error. It's a working credit card.
it says; 'This item cannot be downloaded. there might be a problem with the payment. Please contact customer service at 1-800-THE-BOOK to correct the problem. we apologize for any inconvenience.' Anyone know what might be causing the problem? |
05-09-2011, 06:37 AM | #2 |
Guru
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Join Date: Oct 2010
Location: Hampton, NH
Device: Kobo Aura H20; Kobo ClaraBW
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Sometimes there is a problem with their servers. SInce you have already paid for it and it is established as a book you own, you should be able to try it again (it should show up in your B&N library and if you try to read it, it will try to download it again). If it fails again, I'd call them.
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05-09-2011, 07:19 AM | #3 |
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Location: The Netherlands
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Go to your library on the B&N website to see if the book was really bought. There will probably be a message next to the book that there was a problem with payment, and to phone customer service. You will not be able to download the book, or buy it again until this is solved (in 7 to 10 days the order will probably be cancelled and you can delete it from your library and buy it again).
If this is indeed the case take a look at the payment information of your B&N account, because something probably is not right about that information. Two other things: 1. Even if you buy a free book, there needs to be some money on your card for verification/validation of the card. 2. You cannot buy books outside the US without using workarounds. |
05-09-2011, 10:08 AM | #4 |
Guru
Posts: 615
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Join Date: Oct 2010
Location: Hampton, NH
Device: Kobo Aura H20; Kobo ClaraBW
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Yes, geertm is thinking that maybe the payment never happened, whereas I was assuming that the payment did happen but the download failed.
When you buy a book, you should get an email receipt for the payment. This is another way to check whether the payment went thru. |
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