09-26-2010, 02:08 AM
I just purchased a Velocity Cruz Reader today. I had it plugged into my net book and rebooted after it recognized it. It was still plugged in and did not see an icon showing that it was recognized, so I simply unplugged it. It was on when it was plugged into the computer and now it is frozen and cannot turn it off. I held the reset down for a full minute, but it is still on and I still cannot turn it off. Can anyone help? Thanks.
Can your computer still see it as a drive? If it can try right clicking the icon for it, (I'm assuming you are in Windows Explorer here), and then select "Eject". Not promising but it might work.
09-29-2010, 03:30 AM
TGS, thanks so much for your response. It would not recognize it. Ended up leaving it on and letting the battery run out. After recharging it, it worked fine. I think I got a funky device however. I have had some other small annoying things going on with it, the latest of which is the power button. Calling customer support tomorrow. Have had it less than a wk. Probably a fluke, if I got a bad one. If I can get another, or they repair it for me, I think I will have a nice device. Thanks again for your response.
09-29-2010, 05:09 PM
Ended up leaving it on and letting the battery run out. After recharging it, it worked fine.
I thought the Cruz had a removable battery.
09-29-2010, 10:34 PM
Claims to have a user replaceable battery....may require tools....??
10-10-2010, 11:37 PM
The back cover does come off, and the battery can be disconnected and removed (with some patience).
10-12-2010, 04:04 AM
Hey everybody, got it unfrozen. Thank you so much. Now for my other questions...